Shipping is a huge part of whether you will succeed this holiday season or fail in your customers’ eyes. If you’re looking to impress new customers and keep your repeat customers, below are some practical tips you could consider streamlining your shipping process and enhance customer satisfaction this holiday season.
Forecast Demand As Early As Possible
One method to monitor potential fast-moving items is during promos you rolled out earlier this year. You could do this by tracking fulfilled orders as well as your digital advertising and email promo efforts. You could even conduct customer surveys to determine what your customers are planning to buy for the upcoming holidays. Additionally, consider rolling out early holiday promotions to encourage customers to do their holiday shopping earlier.
Make Certain That Your Website is Ready
Online shoppers are usually last-minute buyers, so you need to make certain that your website could handle a barrage of customers. Ensure that your product pages are regularly updated and that you have sufficient inventory.
Likewise, ensure that your site integrates various shipping options — with a shopping cart that enables customers to select from different shipping speeds. Don’t forget to reiterate your last business and shipping days if you’ll be suspending operations on Christmas Day and New Year’s Day, advises well-known cargo delivery service specialists in the Philippines.
Consider Wrapping Products in Advance
Instead of waiting for orders coming, wrap packages ahead of time. This is particularly for your bestsellers. This way, once you receive orders, you just need to send them to your delivery partner.
Partner with a Reputable Shipping Company
You could offer the best products among your competitors, but you need to make certain to get them delivered on time every time. This is extremely crucial, especially if you ship your products overseas or have products that are coming in from abroad that need to be cleared by customs. Put simply, you can’t afford delays this holiday season or any season for that matter.
With advance planning and some strategic tweaks in your usual order fulfillment processes, you could deliver the best holiday shopping experience for your customers. Get to work (if you haven’t already!) and see your holiday sales increase.